Questions & Answers
zawgyi FAQ — Full Answers
From deposits and withdrawals to live casino — over 20 of the most common player questions answered clearly here.
About This FAQ Page
Whether you're new to the zawgyi platform or a long-time player, this page groups and answers the questions that come up most often. You can browse five main sections: deposit methods, football betting basics, withdrawal and bonus terms, live casino games, and the KYC verification process. If you still have questions, our 24/7 Live Chat is always available.
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Questions & Answers
Deposit Questions
zawgyi charges absolutely no deposit fees. Whether you use KBZPay, Wave Money, AYA Pay, or bank transfer, the full amount goes straight into your account with no deductions. Note that your bank or mobile wallet provider may have their own transaction fees, so check with them directly.
zawgyi supports four deposit methods: KBZPay, Wave Money, AYA Pay, and bank transfer. The minimum deposit amount is 3,000 Ks for all methods. Please use only the wallet or bank account registered in your own name — this is also required when you make a withdrawal.
After a transfer, your balance normally appears within a few minutes. If it hasn't shown up yet, take a screenshot of your transfer confirmation and contact the support team immediately via Live Chat. zawgyi's support team is available 24/7 in Myanmar language to help you.
The minimum deposit amount at zawgyi is 3,000 Ks, regardless of which deposit method you use. Amounts below this will not be accepted. Also, don't forget that you can get a Welcome Bonus (100%, up to 500,000 Ks) on your first deposit.
Football Betting
Yes, zawgyi covers football competitions from around the world, including EPL (English Premier League), MNL (Myanmar National League), and UEFA Champions League. You can bet both pre-match and live during the game. MNL odds are updated in real time whenever there are any changes.
Odds show how much you'll get back if your bet wins. With decimal odds, for example 2.50, a 1,000 Ks bet returns 2,500 Ks. Handicap (body) is a method that levels the playing field by giving the stronger team a goal deficit before the match starts. For example, Team A (-1.5) means Team A must win by 2 or more goals for your bet to win.
Live Betting lets you place bets in real time while a match is being played. Odds change instantly as the match situation shifts, making it a great option for those who can make quick decisions. You can access zawgyi's Live Betting section from the football page.
Bets are settled based on the official result after the match ends. If a match is suspended or a technical issue occurs, zawgyi handles it in line with the football rules and terms. If you're unsure about any result, you can ask via Live Chat.
An Accumulator (Acca) is a bet that combines multiple matches into one, and you only win if all selections are correct. The more matches you add, the higher the potential payout. However, keep in mind that if just one match is wrong, the entire Acca is lost, so bet carefully.
Withdrawal Questions
To withdraw zawgyi's Welcome Bonus (100%, up to 500,000 Ks), you must meet the wagering requirement of 25x the bonus amount. For example, if you deposit 20,000 Ks and receive a 20,000 Ks bonus, you need to wager 20,000 Ks × 25 = 500,000 Ks worth of bets before the bonus funds can be withdrawn. Note that your own deposited funds can be withdrawn first.
zawgyi operates 24 hours a day, 7 days a week, so withdrawal requests are processed within 10 to 45 minutes regardless of whether it's past midnight, a public holiday, or a weekend. Large withdrawal amounts may take a bit longer to verify. If you have any issues, contact us via Live Chat.
Withdrawals are processed by zawgyi within 10 to 45 minutes. If your withdrawal is still pending after 45 minutes, contact us via Live Chat 24/7 with your Transaction ID and we will check it right away. You can also reach us by email at [email protected].
No. In line with our security and KYC (identity verification) requirements, withdrawals can only be made to a wallet or bank account whose name matches the registered name on your zawgyi account. This is to protect your funds.
The minimum withdrawal amount at zawgyi is 30,000 Ks. You must reach this amount before you can submit a withdrawal request. Your own funds (deposit plus winnings from play) must meet this amount before a withdrawal can be requested.
Live Casino
Yes, zawgyi's Live Casino works well on both Android and iOS. You can play directly in your browser without downloading anything. Video quality depends on your Myanmar Wi-Fi or data connection, so keep your browser updated to the latest version.
Live Dealer games are played in real time with a dealer in a studio filmed by live cameras. You can see the cards being dealt, the wheel spinning, and results announced — and you can chat with the dealer. You make your own decisions, such as Hit or Stand. It is a digital experience that feels closer to sitting at a real casino table.
In Roulette, a small ball is spun on a wheel numbered 0 to 36. Players place bets on a number, red/black, high/low (19–36 / 1–18), or odd/even. If the ball lands where you bet, you win according to the payout for that bet.
Baccarat has two sides — Player and Banker — and the side whose card total is closest to 9 wins. 10s, Jacks, Queens and Kings count as 0, and Aces count as 1. You place your bet on Player, Banker, or Tie before the cards are dealt. zawgyi Casino offers Live Baccarat.
Dragon Tiger is simpler than Baccarat — one card is dealt to Dragon and one to Tiger, and the higher card wins. There is no third-card drawing process like in Baccarat, so results come instantly, making it a fast and straightforward game.
Identity Verification
Rejections usually happen when photos are unclear or documents are hard to read. If this happens, retake a clear photo of your NRC or Passport in natural light and resubmit. If you are unsure about anything, you can discuss it with the support team via Live Chat.
zawgyi may request KYC (Identity Verification) when you make your first large withdrawal or when an account security check is needed. This is to protect your funds and to keep the platform running fairly.
zawgyi uses SSL encryption to keep your personal data secure. Any documents you submit are used solely for KYC verification and will never be shared with any third party. You can read the full details on our Privacy Policy page.
We accept a Myanmar National Registration Card (NRC) or Passport. The photo must be clear and all numbers and names must be readable, and the document must not be expired. A photo of you holding your ID may also be requested.
This is a measure to protect against fraud in financial transactions. The name registered on your zawgyi account must exactly match the name on your KBZPay, Wave Money, AYA Pay, or bank account. If they do not match, your withdrawal may be blocked and you could lose funds, so it is important to register with your correct name from the start.
We're Here to Help
If your question isn't covered in the FAQ, zawgyi's support team is available 24/7 in Myanmar language via Live Chat. You can also reach us by email. We're committed to giving every player the best possible answer.
Log in to zawgyiLive Chat
24/7 in Myanmar language
Email
[email protected]