Responsible Gaming at zawgyi
Gaming should be for fun. zawgyi gives you tools and support so you can stay in control of your play and keep your gaming habits healthy at all times.
Enjoy Gaming in a Healthy Way
zawgyi believes that entertainment and a healthy life balance matter for players in Myanmar. Gaming should be for fun and enjoyment only — it should never lead to financial problems or hardship. That is why we are committed to making sure every player can play safely and with confidence.
This page explains how to manage your own play frequency and spending, the signs that problems may be developing, and the ways zawgyi can help. Our minimum age to play is 21 and above, and we enforce this strictly.
zawgyi's Protection Tools
You can use these tools to stay in control and make your own decisions about how you play.
Deposit Limit
Set the maximum amount you can deposit per day, per week, or per month yourself. The limit takes effect immediately, and lowering it requires 24 hours to take effect.
Time-Out
Choose a Time-Out from one day up to five weeks. During this period you cannot log into your account or make deposits — the best option for anyone who wants a temporary break from gaming.
Self-Exclusion
When you want to stop for a longer period, you can choose Self-Exclusion from 6 months to indefinite. This option fully blocks your account and it cannot be reopened until the period is complete.
Session Time Reminder
When you have been playing for your set length of time, a pop-up notification will appear reminding you how long you have been playing. You can then decide yourself whether to keep playing or log out.
Gaming History Review
You can view your deposit and withdrawal history, betting history, and session time records at any time to get a clear picture of how you are playing.
24/7 Support Service
If you are having any issues related to gaming, you can reach zawgyi's Burmese-language Live Chat support at any time and get confidential assistance.
Deposit / Withdrawal Limits
zawgyi reminds you to only deposit what you can afford to lose. Our set financial limits are —
| Type | Amount | Notes |
|---|---|---|
| Minimum deposit amount | 3,000 Ks | KBZPay, Wave Money, AYA Pay, Bank Transfer |
| Minimum withdrawal amount | 30,000 Ks | Withdrawal amount must be 30,000 Ks or above |
| Withdrawal processing time | 10–45 minutes | Standard processing hours (Myanmar Standard Time) |
These limits are in place to protect players. If you want to set additional deposit limits for yourself, you can do so from your account settings.
Know the signs of problem gambling
If you or someone close to you shows any of the following signs, it is time to act immediately.
- Chasing losses — continuing to play in an attempt to win back money already lost
- Gambling causing strained family relationships or financial hardship
- Loss of control over time spent gambling — saying you will stop but continuing to play
- Hiding gambling activity and lying to others about it
- Borrowing money or selling possessions to fund gambling
- Feeling depressed or angry after a loss, affecting daily life
- Neglecting work, studies, health, or responsibilities in favour of gambling
If any of these signs are present, contact zawgyi Support immediately and consider setting up Self-Exclusion. You can request your account to be closed and we will help you.
Protecting minors and children
zawgyi does not allow access to anyone under the age of 21. Any attempt to bypass this rule will result in the account being closed immediately, and any funds will be handled in accordance with applicable legal requirements.
Parents should use parental control software on their devices to block gambling-related websites.
Do not forget your phone screen lock. Always keep your phone locked so children cannot access it without your knowledge.
Never share your zawgyi login ID or password with anyone. Set a strong password and do not share it even with family members.
If you notice someone under 21 playing under their own name, please notify us immediately at [email protected].
How to set up Self-Exclusion
If you want to take a short break or permanently step away from gambling, here is how to set up Self-Exclusion on zawgyi —
Contact Live Chat
Open zawgyi's 24/7 Live Chat and tell us you would like to set up Self-Exclusion.
Choose a period
Choose one of the following periods — 6 months, 1 year, 3 years, or indefinite — and confirm your choice with a Support Agent.
Account will be closed
Your account will be closed immediately and cannot be reopened until the chosen period has ended. email: [email protected]
If you prefer a temporary Time-Out, you can choose anywhere from one day to five weeks. Your account will reopen automatically once the period ends. These tools are not a sign of weakness — they are there to support the decisions you make.
Need help with gambling?
zawgyi's support team is available 24/7 in Myanmar language. You can set gambling limits, take a temporary break, or check the FAQ right here.
Responsible gambling — questions and answers
Explore zawgyi's games
Browse zawgyi's fun games while playing responsibly.