Data Protection

zawgyi Privacy Policy

This page explains how we collect, store, protect, and use the personal information you provide on the zawgyi platform.

Last updated: 29 October 2026

zawgyi ("we", "the Company") is a Myanmar-based online gaming platform operating at https://zawgyi.im. This Privacy Policy ("Policy") explains how we handle the personal information of users of our website, mobile applications, and all related services ("Services"). By continuing to use the Services, you are considered to have read and accepted the terms of this Policy.

The Scope of This Policy

This Policy applies to anyone who accesses the zawgyi website directly or through a mobile browser. It does not govern the handling of personal information by third-party websites, payment services, or software developers — their own policies apply.

Our services are intended only for persons aged 21 and above. We do not permit anyone under 21 to use the services, and we do not knowingly collect personal information from them.

Information We Collect

We collect the following categories of information in order to provide our services safely and effectively—

2.1 Information You Provide Directly

  • When opening an account — name, date of birth, email address, phone number and login credentials
  • When making a payment — payment method and information required for payment verification
  • When contacting support — records and the subject matter of the request
  • Identity verification (KYC) — documents proving personal identity

2.2 Automatically collected information

  • IP address, browser type and version, operating system
  • Website visit time, pages viewed and time spent
  • Gaming history — games played, bet amounts and time of play
  • Cookies and similar tracking technologies (described below)

2.3 Information received from third parties

  • Information provided by the verification systems of payment services such as KBZPay, Wave Money, AYA Pay and Bank Transfer
  • Services that check for fraud prevention and legal compliance

Purposes for using your information

We use the information we collect only for the following purposes—

  • Account management: verifying account access and confirming the accuracy of personal information
  • Financial transactions: processing deposits, withdrawals and bonus settlements
  • Security: preventing fraud and stopping money laundering
  • Service improvement: analysing data to improve the player experience
  • Customer support: answering enquiries and resolving issues
  • Responsible gambling: managing limit actions and self-exclusion processes

We do not sell or rent your personal information to advertising companies or third-party marketing companies.

Cookies and tracking technologies

We use cookies to keep the website running properly and to improve the player experience—

Essential Cookies

These cookies are necessary for the service to function correctly. They handle session authentication and security functions. If these cookies are disabled, the website will not work properly.

Performance Cookies

These help us understand how and by whom the website is used. The data is collected anonymously and cannot be linked to any individual.

Cookie settings

You can control cookies through your browser settings. However, if Essential Cookies are disabled, login or payment functions may not work properly.

Information sharing and disclosure

We may share information with third parties only in the following situations—

  • Service contractors: companies acting on our behalf for payment processing, technical support and customer support — they may use this data only on our instructions and are not permitted to share it
  • Legal obligations: when there is a valid request from a legal authority or a court order
  • Fraud prevention: when necessary, with related services to prevent financial crime
  • When you give consent: when we have clearly stated what we will share and you have given your agreement

Third-party contractors we share data with must sign data protection agreements that comply with this policy and must handle your data only in accordance with our instructions.

Data retention period

We will retain your personal information for as long as is necessary to provide the service or to fulfil legal obligations—

  • Active account data — retained until the account is closed
  • Payment records — retained until financial and legal obligations are met
  • Support contact records — retained for a defined period after resolution
  • Closed account data — retained until legal or dispute resolution requirements expire

Once the retention period ends, we will securely delete your data or anonymise it so that it can no longer be linked to you.

Data Security Measures

zawgyi uses technical safeguards to protect your personal information from unauthorised access, disclosure, alteration or destruction—

  • All data transfers are protected with SSL (Secure Socket Layer) encryption
  • Payment data is encrypted to the same standard as banking protection
  • Access controls ensure that only authorised staff can access direct systems
  • Regular security audits and vulnerability assessments
  • Active monitoring — to detect suspicious access attempts immediately

However, we honestly acknowledge that no matter how hard we try, no internet transmission can be guaranteed 100% secure. You are also responsible for keeping your username and password safe and not sharing them with anyone you do not know.

Your Rights

You have the following rights regarding the personal information we hold about you—

Right to Access

You can ask what personal information we hold about you and request a copy of it.

Right to Correction

You can request that inaccurate or incomplete information be corrected. Personal data within the player dashboard can be updated directly, and for data that requires verification, you can contact support.

Right to Deletion

You can request that your data be deleted if you no longer wish to use our service. However, data we are required to retain due to legal obligations cannot be deleted (such as payment records).

Right to Restriction

You can request that we restrict or object to how we handle your data, even where legal obligations apply. We will review whether the way we handle your data can be changed and respond promptly.

To exercise any of the rights above, please contact us at [email protected]. We will aim to respond within 24 hours and complete the request within 14 days.

Child Protection

Our services are intended for people aged 21+ only. We do not knowingly collect personal information from minors. If we become aware that someone under 21 has provided us with personal information, we will delete that data immediately and terminate the relationship at once.

Policy Changes

We may update this policy from time to time. If there are significant changes, we will announce them clearly on the website and update the "Last revised" date at the top of this page.

Continuing to use our service after any changes will be taken as your acceptance of the updated policy, so we encourage you to check back regularly.

Contact Us

If you have any questions about this policy, you can reach zawgyi's data protection team through the following channels—

We always put the protection of your personal information first and will handle every query with care.

Privacy Protection — FAQs

zawgyi does not sell or rent your personal information to advertising companies or third-party marketing companies. Data may only be shared with contractors who are strictly necessary to provide the service (such as payment service providers) and in response to lawful requests from authorities.

Yes — you can access the personal information we hold about you. Contact us at [email protected] to request access to your data. We will aim to complete your request within 14 days.

If you no longer wish to use the service, you can request that your data be deleted. However, data that must be retained due to legal obligations — such as payment records — cannot be deleted. You can contact us to ask which data can be removed.

Cookies are used to keep the website running properly (maintaining login sessions) and to improve the player experience (understanding how to make the website better). Disabling essential cookies may affect login and payment functionality. You can manage cookies through your browser settings.

zawgyi protects payment data from KBZPay, Wave Money, and AYA Pay using SSL encryption and stores it at a bank-level security standard. Only authorised staff can access payment data, and routine monitoring is in place to block unauthorised access.

Any changes to the policy will be announced on the website, and the "last updated date" at the top of this page will be updated. For significant changes, we will make reasonable efforts to notify you again. Continued use of the service will be taken as acceptance of the updated policy.

Documents submitted for KYC (Know Your Customer) verification are retained until all financial regulatory obligations are fulfilled. Once that period ends, the data will be securely deleted. If you have any questions about how this data is handled, please contact us at [email protected].